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Check out our latest winter offer here!
Here you’ll find the most frequently asked questions (and helpful answers) on topics you won’t find anywhere else – from drones to dogs, from cancellations to booking directly on-site.
Drone owners must complete an operator registration, which is valid for three years. Online training and competency certificates (“drone license”) may also be required to promote safety awareness. More information can be found on the Austro Control website.
Our regular cancellation conditions apply, which you can find in our terms and conditions. NOTE: Special cancellation conditions apply for corporate customers.
The specified price does not include travel cancellation insurance. We recommend obtaining appropriate insurance. Even with a medical certificate (illness or injury), we will be forced to charge cancellation fees. When taking out cancellation or travel insurance, the incurred costs (along with the necessary documentation: invoice, certificate, etc.) can be submitted to your insurance later.
Sure! You can book remaining spots online or directly on-site. However, we cannot guarantee that anything will be available. If you’ve already completed the beginner tour and are eager for more, just ask at the reception for availability in the advanced tours.
Not directly, but you can either book your stay as a package online or customize your action trip according to your preferences. Many tours include access to the Water AREA on the day of the tour. If you stay with us, you can access the Water AREA from the moment you arrive.
Dogs are generally welcome and can be walked throughout the grounds/along the river. However, four-legged friends are not allowed in the entire Water AREA and Wake AREA (fenced area including sunbathing lawns). We kindly ask you to keep dogs on a leash out of consideration for other visitors and children.
No, parents are responsible for supervising their children. Please note that there is no non-swimmer area or playground for toddlers on our premises.