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Questions regarding Covid-19

Free cancellations are possible until 7 days before arrival for the season 2021. From the 6th day before arrival our regular cancellation conditions apply, you can find them in our terms and conditions.

ATTENTION: For corporate customers up from 30 people separate cancellation conditions apply.

Cancellations free of charge are possible if you are affected by COVID-19 and have a positive test result, if an official quarantine is declared or if a safety or travel warning is issued for your hometown or for the region around AREA 47. A proof of an official document must be provided of each person to cancel free of charge. Otherwise our standard cancellation conditions apply.

As of the 1st of July almost all COVID restricitions are lifted. Find more details: www.welcome.tirol

 

A little help on the validity of the tests:

  • Self-test with digital solution: 24h
  • Antigen test: 24h
  • PCR test: 72h
  • Certificate of recovery up to 6 months after illness
  • from 15 August onwards, vaccinations are only considered with both doses of the vaccine OR for vaccines that only require one dose, starting on the 22nd day after vaccination

ATTENTION: The disco in the River Haus can only be entered with a negative PCR test, a proof of recovery or a proof of vaccination.

 

Info about border crossing to Austria:

If you come from countries with the following risk classification, you must note:

  • green | yellow | orange: free entry
  • red: entry only tested, recovered or vaccinated
  • dark red: entry only tested, recovered or vaccinated & quarantine (free testing after 5 days)

Please inform yourself about the entry regulations in your home country.

We recommend to book activities such as canyoning, high ropes course, bungy jumping etc. in advance. These tours are subject to starting times and a maximum number of participants. In case of spontaneous bookings we cannot guarantee that there are enough remaining spots available. Regarding the Water AREA and Wake AREA no reservation is required in advance. Both areas provide enough space. However, we recommend day visitors to arrive on time.

Up from the 1st of July we will be having parties at the River Haus Bar & Grill again. Take a look at our event calendar.

ATTENTION: The disco at River Haus can only be entered with a negative PCR test or a proof of vaccination.

 

All activities are available as usual this year. However, please note that our groups are smaller and therefore fewer starting places are available. Thus, we recommend to book the activity in advance.

Please write us. We look forward helping you.

Questions regarding booking

We highly recommend to book your accommodation and trips with us in advance. Especially on weekends and during high season in July and August our rooms and trips are filling up quickly.

For the 2021 season you can cancel your trip up to 7 days prior to your arrival without any fees. After that our normal cancellation policy takes place. Please review your booking confirmation or our terms of service.

Our accommodations are for outdoor freaks who appreciate short distances to our activities and the various attractions. That's why we only offer our accommodation in combination with activities. For more information just contact us.

You need to pay a deposit to secure your reservation. The rest can be payed onsite.

Please note that we encourage you to secure your own travel insurance to protect you in case you need to cancel your trip.

 

Of course. Come and talk to our front desk staff. If we have spots available on our trips we're happy to accommodate you.

Unfortunately not. We want you to experience your own bucket list trip and don't pay for something that you can't do because you're afraid of heights or so. For most of our activities you need to book in advance. There's no reservation needed for our Water AREA and Wake AREA. Water AREA is also included with most of our trips as well as when you're staying with us.